Frequently Asked Questions
Currently we accept Credit Card, PayPal, Direct Debit, Check/Money Order, Fax-Credit Card and Invoice, etc. Credit Card is highly recommended, as it is the quickest way for you to receive the registration code and download link after payment.
We do have a 30-day Money Back Guarantee for all products. If there is no solution after analyzing your problems, you'll be entitled a refund. Please review our refund policy via https://www.tenorshare.com/company/refund-policy.html
5 devices mean that you can apply our product to 5 iOS or Android devices (depending on the product you purchased). 1 PC/Mac means that you can install and use this program on one PC or Mac computer.
Upon confirmation in our server, we can reset the registration code for you two times in case of changing the computer. You can contact us to help you solve it.
It depends on the payment method you use. Generally, you can receive the order confirmation email which contains the download URL and registration information immediately if you pay the order by credit card. For other payment methods it may take 1-2 hours. If you do not receive it after 2 hours, you can go to this page to retrieve your registration code, or contact our support team directly.
Our license cannot be cross-platform. Windows license cannot be used to activate on Mac and Mac license cannot activate on Windows PC.
It depends on the license type you purchase. If you purchase a month or one-year license, there is an auto-recurring subscription by default. The lifetime license is a one-time payment. However, you can stop the auto-recurring if you don't need it. Just follow the guide or contact us to help you cancel it.
We strongly recommend that you double check your email address when you make a purchase. If not, we suggest you send out the wrong email address & correct email address & order numbers to our support team, we will help you modify it and send you a registration code.
If there is a VAT applied to your order and you have the privilege of VAT Exemption, please enter VAT Exemption ID at the checkout.
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